An AI robocall is telling seniors that new Medicare laws entitle them to a flex card, food card, reduced medical bills, and $180 cash back per month. California's Senior Medicare Patrol documented the full script. Here is what it says — and what it is actually after.
The short answer
There are no new Medicare laws offering $180 cash back per month to all beneficiaries. This is a documented AI robocall scam reported to the California Senior Medicare Patrol. The bot is scripted to deny being automated, then transfer the call to a live scammer who asks for your Medicare number.
Part B giveback benefits — where some Medicare Advantage plans reduce part of your monthly Part B premium — are a real benefit on some plans. These are different from "cash back" and vary significantly by county. A licensed agent can check whether any plans in your area offer this benefit.
The exact message
Verbatim AI robocall script — documented by California Health Advocates / Santa Clara County HICAP SMP, 2024
AI bot: "Hi! How are you?" [If you ask "Are you a robot?"] AI bot: "I know I sound like I'm a bot but that's because of my microphone. We're trying to fix it. I am a human." AI bot continues: "Because of new Medicare laws, you are now eligible to receive a flex card, a food card, a reduction in your medical bills, AND a $180 cash back reward every month — all at no cost to you! Now, because you receive Medicare Parts A and B, I will transfer you to our Senior Medical Supervisor who will process this change." [Live scammer]: "I just need to get you verified for this program. Can I get your name, your address, and your Medicare number?"
Source: Documented by Senior Medicare Patrol / SHIIP state programsWhat is false
There are no new Medicare laws creating these benefits. The $180 cash back figure is fabricated. Medicare Parts A and B do not automatically entitle you to any of the benefits listed. The "Senior Medical Supervisor" is a live scammer at an overseas call center whose only goal is to collect your Medicare number.
What is actually available
Part B giveback benefits are real on some Medicare Advantage plans — certain plans reduce part of your monthly Part B premium, which functions similarly to cash back. Some plans also include OTC, flex, or food benefits. These are plan-specific and county-specific. A licensed agent can check what is actually available in your area at no cost.
Read the full OTC card and flex card eligibility guide to see exactly how these benefits work, who qualifies, and what amounts are realistic in different counties.
Official sources
Verify a message or report fraud through these official resources:
Medicare.gov — Report Medicare fraud and abuse
Senior Medicare Patrol — smpresource.org
FTC ReportFraud.gov
Find your local SHIP counseling program — shiphelp.org
Common questions
What to do next
We'll check whether the message you received looks legitimate and what real OTC, grocery, or flex card benefits may actually be available in your county — at no cost and no obligation.
If you received a text, call, or email about a Medicare benefit card, we can help you check whether it looks legitimate before you respond.
Want to know what real OTC, grocery, dental, or flex benefits are available in your ZIP code? Start with our full eligibility guide.
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